BBA 370 Operations & Service Management
This course examines the management of operations, focusing on both the strategic and tactical operational decisions required in such service sectors as healthcare, banking and financial services, transportation, and restaurants/hotels/resorts. Concepts related to and analytical models supporting the following operations management topics are examined in this course: facility location, designing and implementing service systems, service quality (measuring, assessing, improving), capacity planning and queuing, inventory control processes, just-in-time/lean systems and supply chain management.