BBA 370 Operations and Service Management
(3-0-3) This course examines the management of operations, focusing on both the strategic and tactical operational decisions required in such service sectors as healthcare, banking and financial services, transportation, and restaurants/hotels/resorts. Concepts related to and analytical models supporting the following operations management topics are examined in this course: facility location, designing and implementing service systems, service quality (measuring, assessing, improving), capacity planning and queuing, inventory control processes, just-in-time/lean systems and supply chain management.